Current Borrower Loan Payment Information
To make a payment on your loan:
Unless otherwise noted on your statement, please make payment payable to “Excel” mail it to:
PO Box 8408
San Jose, CA 95155
We also have ACH available. To get started with ACH payments on your account, please call us at 1 (408) 564-7690 or email firstname.lastname@example.org
What to Do if You Are Struggling to Make Your Payments
If you are unable to afford your mortgage payments and wish to avoid foreclosure, please contact us by email at email@example.com or phone (collect calls accepted) at (408) 564-7690 to discuss any options that may be available to you.
Please have available financial data that may be relevant to this discussion, such as information related to monthly income and expenses. We will be glad to discuss possible payment options by telephone with you and/or your designated agent acting on your behalf. Your designated agent can be an attorney, an advisor, or an agent through the HUD-Certified Housing Counseling Agency.
The toll-free number for the United States Department of Housing and Urban Development (HUD) agency is 1-800-569-4287 or TTY/TDD 1-800-877-8339. If you designate an agent to act on your behalf, please call us immediately at (408) 564-7690 to request the Borrower Designation of Representation form.